preshrunk

FREQUENTLY ASKED QUESTIONS :
What about seeling account ? How it works?

All informations for sell in our shop can be found here.

Quality, Fit, Price :

Delivery, Loyalty points, Payment :

Your account, Customers service :

Screen Printing:


Problems encountered and solved :
 

 

 


 


Quality :

Our teeshirts are chosen for the quality of weaving and stitching, vibrant colors, they do not deform after washing.
• Washable Up to 60 °
• Iron at medium / hot (position 2)
• Collar integrally cotton / Lycra ® with taped shoulder to shoulder
• Belcoro ® yarn for a very soft feel and a very clear impression
• Super fine mesh for high resolution printing

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Fit :

What about T-shirts fit ?

We only sell normal fit like we show on pictures.
 

Why is it so cheap ?
If you like T-shirts, you want to change it every day, Serishirts struggles to maintain a fair price with maximum quality.

 

About quality ?
Well no! The quality is there, with a good thin and light weight minimum 170 gr and 180 gr Up after it's too heavy for can breathing. But mostly small sleeves that gives a quality cut to make jealous major brands. Since December 2012, the quality of our products is our pride.

How works the loyalty points ?
For each T-shirt purchased, your account is credited with 1 euro, that you can then deduct your next purchase, your loyalty points are obviously cumulative.

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Why free delivery ?
Serishirts ships in all countries delivery offered because we can. The boss still advise you to pay 2 euro for registred airmail.

I don’t understand my delivery take long time !
Serishirts is an offshore company, we ship all over the world (for free), so we don't know exactly the shipping time for every country. Normaly for 90% of customers will take like 10-20 days.We ship items in 48 hours (except weekends and holidays)(except in cases of force majeure, strikes, tsunami, earthquakes).

I never got my tracking number!
Have you taken registred airmail ?

I did not pay for registered parcell
Do you know many shop that offer shipping worldwide for free ? It is normal that the customer pays for a registred shipment number (2 euros ...).

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I got my tracking number but i still cannot check step by step
Please contact customer service if after 4 days you not be able to check your parcell.

I try to join the customer service but i never get any answer !
After sending an email, wait 48 hours before send another one, if still no response is that the trouble comes from elsewhere, make sure that you are logged in to your account to send email (send a message from the guest mode is risky because there is a good chance that your email ends Up in the spam box). NOT SEND BACK EMAIL TO NOREPLY ADRESS.

I had an answer to my email asking me to connect my customer account

This is what happen when you answer to NO REPLY, it is automatic, we do not read the messages

I send emails to customers service everydays but now they not answer to me
Check your spam box

Customer service never answer to me !
Check your spam box

After one month, I am still waiting for my order !
After 45 days, if you are still wainting for your order, there is obviously a problem. Contact the complain service in order to find a solution : complain@mail-serishirts.com.

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I don’t know where are my Serishirts login informations
Check your spam box

I can not pay with Paypal
Paypal is available one the website but not for all countries

SCREEN PRINTING :

Screen printing allows high ink deposit that guarantees not only an intense color that lasts over time but also good opacity.
The result is a perfect t-shirt with a print that does not fade in the wash, ironed and still perfect!

 

Direct to Garment Digital Printing (DTG) :

dtg

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PROBLEMS ENCOUNTERED AND SOLVED :

I received my order but it was flex vinyl...
Since 1 January 2013 all production is centralized in serishirts, we ensure quality screen printing DTG warranty.

My shirt is too small
Since 1 January 2013 all production is centralized and the production of t-shirts (cotton), so we have a production plant and all our products are well cut presented on this site.

Fit shirt does not match with picture show on website
Since 1 January 2013 all production is centralized and the production of t-shirts (cotton), so we have a production plant and all our products are well cut presented on this site.

The logo color is bland
We are now equipped with several printing machines that ensure high quality printing in accordance with the pictures posted on our website.

How to customize a shirt
We installed an easy customization t-shirt module since January 15, 2013

How to sell a product on your website
To open your selling account please follow instructions here

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My logo or my brand are on your website but I did not give any permission
Please complete the DMCA form and help us to keep order on karmashirts DMCA.

I can not find your affiliate program
Register for you is simple and open to all. 

Washing and Ironing :

Wash back 30-60°.

Ironing on the logo allowed 

Return :

Contact the customers service to get a return number.

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